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I was working with a frustrated manager whose store was experiencing a decline in sales, profit, and customers. On the surface the store looked good and employees seemed engaged. Customers seemed happy. Her frustration was her team lacked a sense of urgency and as a result, she was working harder and unable to focus on key parts of her job. During our conversation, she turned to me and asked for…

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recurrence

In the July-August 2015 issue of Harvard Business Review, Peter Cappelli wrote the article, “Why We Love to Hate HR…and What HR Can Do About It”. Cappelli isn’t the first to focus on the perilous dance between HR and business operators. As Cappelli points out when the economy is strong and the pool of talent dries up, operators tolerate a relationship with HR in order to win the war for…

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4028089930

I recommended two members of my team to work on a project to come up with a vision of the future of Human Resources in the company. For me reinvention projects have become fun ways to ensure I am in touch with the customer’s needs and expectations. My office is filled with brainstorming diagrams and outlines of possible evolutions within the business. This future could be six months, a year,…

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(718) 651-2241

I was ready for my physical. Ten months earlier I had participated in my company sponsored health screening and knew what I needed to work on. I weighed more than I should and my blood pressure was higher than it should be. Nothing much had changed since that screening and I knew my doctor would tell me I needed to loose weight and I needed to focus on developing healthy…

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Sharing a vision

The District Sales Manager had a vision of order management as more than a task but a customer relationship tool.  This vision grew out of customer feedback she was reviewing.  Customer frustration increased when changes occurred with an order and there was little or no communication from the store.  It also increased when customers visited the store, explained their project, and no one followed up the customer to help the…

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The power of the relationship

A few weeks ago a person representing an union walked into a big box retailer and handed out DVDs in plain white envelopes.  The representative didn’t seem overly committed to the union’s purpose since the individual handed out the DVD to management and alerted management to what was going on.  These DVDs did not target the big box retailer directly.  They were focused on the grocery business and had testimonials…

630-849-7019

woodwax

This week ABC News aired a story about a research study that concluded parents yelling (or to be more specific, raising their voice and having a direct tone) at their children does not yield the desired outcome the parent is hoping for.  In fact, it can make matters worse.  During the brief segment, the reporter stated experts suggest if a parent looses control and begins to yell, apologizing can make…

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What do you do?

Suppose you are at a party and someone asks you that important question, “What do you do?”  If you are like most people, you probably respond with an answer that describes yourself in terms of your job title.  Or maybe you respond by describing yourself in terms of your profession.  For example, I might say, “I am a Human Resources Professional.”   It seems natural to respond this way since…

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You really frustrate me!

Occasionally, we end up working with an employee who frustrates us!  The root of our frustration could be the fact a simple conversation with the employee ends up taking longer than it should and seems to go in circles, wandering aimlessly.  Or the root of our frustration could be the fact we thought our instruction was straight-forward, yet the employee did not accomplish the task or didn’t complete the task…

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